Privacy Policy

Last Updated: August 2026

At Tatsavya Luxe, we believe privacy isn’t just about protecting data—it’s about honouring the trust you place in us the moment you invite our craftsmanship into your home.

We are committed to collecting, using, storing, and protecting your personal information responsibly and transparently. This Privacy Policy explains how we collect your information, why we collect it, how we protect it, and the choices available to you when you interact with our website or services.

By using our website or placing an order with Tatsavya Luxe, you agree to the practices described in this Privacy Policy.

1.Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

•Full Name

•Email Address

•Mobile Number

•Billing Address

•Shipping Address

•Company Name (where applicable)

•GST Number (for business customers)

•Order History

•Account Information (if you create an account)

Customers may choose to create an account or place orders as a guest.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

•IP Address

•Browser Type

•Device Information

•Operating System

•Website Pages Visited

•Time Spent on Pages

•Referral Source

•Cookies and Usage Information

2.How We Use Your Information

We use your information only for legitimate business purposes, including:

•Processing and fulfilling your orders

•Delivering products through our courier partners

•Providing customer support

•Managing your account

•Sending order confirmations and shipping updates

•Responding to enquiries

•Improving website performance and user experience

•Preventing fraud and maintaining website security

•Meeting legal, taxation and regulatory obligations

If you have explicitly opted in, we may also send:

New product launches

•Festival offers

•Exclusive collections

•Newsletters

•Promotional campaigns

•WhatsApp updates

You may unsubscribe from marketing communications at any time.

3.Payment Security

Your financial security is extremely important to us.

All online payments are processed securely through Razorpay, our trusted payment gateway partner.

Tatsavya Luxe never stores or has access to:

•Credit Card Numbers

•Debit Card Numbers

•CVV

•UPI PIN

•Internet Banking Credentials

•Banking Passwords

Payment information is encrypted and processed directly through secure payment infrastructure.

Cash on Delivery (COD) is available on eligible orders.

4.Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may use the following categories of cookies:

Essential Cookies

Required for website functionality including:

•Shopping Cart

•Login Sessions

•Checkout

These cookies cannot be disabled.

Analytics Cookies

Used to understand website performance and customer behaviour.

Examples include:

•Google Analytics

•Google Search Console

•Microsoft Clarity (where applicable)

These cookies help us improve the website experience.

Marketing Cookies

Used to measure advertising performance and improve future campaigns.

Examples include:

•Meta Pixel

•Remarketing Technologies

Marketing cookies are only activated after your consent through our cookie banner.

You may manage your cookie preferences through your browser settings or our website’s cookie preferences.

5.AI-Assisted Customer Support

To improve response quality and efficiency, Tatsavya Luxe may use AI-powered tools to assist in drafting customer support responses, product content, emails, or other communications.

When AI tools are used:

•Sensitive payment information is never shared.

•Passwords and banking information are never processed.

•Only the minimum information necessary to assist with your request may be processed.

All important customer decisions—including refunds, replacements, returns, complaints, or order approvals—are reviewed and decided by our team, not by AI systems.

6. Sharing Your Information

We never sell, rent, trade, or commercially distribute your personal information.

Your information may be shared only with trusted service providers when necessary to operate our business, including:

•Courier & Logistics Partners

•Razorpay (Payment Processing)

•Website Hosting Providers

•Chartered Accountant / Accounting Systems

•Google Services

•Meta Platforms

•SMS Service Providers

•WhatsApp Business Communication Providers

•AI Service Providers (only for limited support assistance)

These service providers receive only the information necessary to perform their specific services and are expected to maintain appropriate security standards.

7.Data Security

Protecting your information is one of our highest priorities.

We use reasonable technical and organisational safeguards to protect your information against:

•Unauthorised Access

•Data Loss

•Misuse

•Alteration

•Disclosure

Our website uses SSL encryption to secure data transmitted between your browser and our website.

While we continuously work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8.Your Privacy Rights

You have the right to:

•Access your personal information

•Correct inaccurate information

•Request deletion of your account or personal data (subject to legal obligations)

•Request a copy of your order history

•Withdraw consent for marketing communications

•Contact us regarding any privacy-related concern

Certain information may be retained where required by taxation, accounting, legal, fraud prevention, or regulatory obligations.

9. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required under applicable law.

Generally:

•Order and transaction records may be retained as required for legal and tax compliance.

•Account information may be deleted upon verified customer request, subject to legal obligations.

•Marketing data may be removed after prolonged inactivity or upon withdrawal of consent.

•Customer support records may be retained for operational purposes.

10.Children’s Privacy

Our products may be intended for children; however, our website and services are intended for use by adults aged 18 years or older.We do not knowingly collect personal information directly from children.Where information relating to a child is provided—for example, while ordering personalised products—it is provided by the child’s parent or legal guardian, who is responsible for providing appropriate consent.

11.Third-Party Services

Our website may integrate with trusted third-party services, including:

•Razorpay

•Courier Tracking Platforms

•Google Services

•Meta Platforms

•Social Media Platforms

These services operate under their own privacy policies, and we encourage customers to review those policies where appropriate.

12.International User

At present, Tatsavya Luxe operates and ships products only within India.If we expand internationally in the future, this Privacy Policy may be updated accordingly.

13.Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology.Whenever significant changes are made, the updated version will be published on this page along with the revised effective date.

14.Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Tatsavya Luxe

Email: infotatsavyaluxe@gmail.com

Phone: +91 7303032908

Free Shipping on Orders Above ₹1999

Handcrafted with Love in India