1. Acceptance of Terms
By using our website, browsing our products, or placing an order, you agree to these Terms & Conditions and our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
2. Products
All our products are handcrafted with care. As each item is handmade, slight variations in color, size, texture, or design may occur. These natural variations are part of the uniqueness of handmade products and should not be considered defects.
3. Pricing
- All prices are listed in Indian Rupees (₹).
- Prices are subject to change without prior notice.
- Taxes and shipping charges (if applicable) will be displayed during checkout.
4. Orders
- Orders are confirmed only after successful payment.
- We reserve the right to cancel or refuse any order due to pricing errors, stock availability, or suspected fraudulent activity.
- In case of cancellation, any amount paid will be refunded to the original payment method.
5. Payments
We accept secure payments through trusted payment gateways.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
We do not store your payment or card details.
6. Shipping & Delivery
- Orders are processed within the timelines mentioned in our Shipping Policy.
- Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information.
7. Returns & Exchanges
Returns and exchanges are governed by our Return & Exchange Policy.
Products that are customized, personalized, or made-to-order are generally not eligible for return unless they arrive damaged, defective, or incorrect.
8. Intellectual Property
All content on this website, including:
- Images
- Product photographs
- Logos
- Designs
- Graphics
- Text
- Product descriptions
is the property of Hand & Hues and may not be copied, reproduced, or used without written permission.
9. User Responsibilities
By using our website, you agree:
- To provide accurate information.
- Not to misuse or attempt to disrupt the website.
- Not to upload harmful, illegal, or malicious content.
- Not to use the website for fraudulent activities.
10. Limitation of Liability
Hand & Hues shall not be held responsible for:
- Delays caused by courier services.
- Natural disasters or events beyond our control.
- Indirect or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the amount paid for the purchased product.
11. Privacy
Your personal information is handled according to our Privacy Policy. We are committed to protecting your data and maintaining your privacy.
12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the updated effective date.
13. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in New Delhi, India.